1.1   These Terms and Conditions form part of the contract between ACE USA Properties LLC, 3130 20th St Ste 311, 94110 San Francisco, US (hereinafter "Organizer") and the purchaser (hereinafter "End Customer") of access rights, participation rights, admission rights, visitation rights or reservations and coupons for the foregoing or similar or related rights (hereinafter "Tickets") or other products or services (such as merchandise) (together “Offers”), which the Organizer may provide using technology platforms, software and services operated by vivenu. “End Customer,” as that term is used herein, includes also individuals and legal entities who have not purchased Tickets or other Offers directly from the Organizer, but are entitled to participate in an event (such as through resale of Tickets, where permitted).

1.2   All communication with the Organizer regarding Tickets and Offers should be addressed to: ACE USA Properties LLC, 3130 20th St Ste 311, 94110 San Francisco, US

1.3   The Organizer hereby informs the End Customer that vivenu GmbH (hereinafter "vivenu") together with its affiliated companies, is a provider of technology platforms, software and services (hereinafter "vivenu Services"), which are used by the Organizer to sell Tickets and provide Offers for artistic, cultural, athletic or other events, theater plays, concerts, meetings, seminars, leisure and other events, museums, historic sites, cinematic exhibitions, operas, lectures, conferences, continuing educational events, educational courses and other events and performances (whether physical or virtual) (hereinafter, each an "Event") and to sell Tickets, market other offers and process transactions related to Events to End Customers. vivenu is a technology platform provider to the Organizer under license. vivenu is not a ticket broker and is not the organizer of any Event.

2.1   There is no contract between vivenu and the End Customer. Upon the successful completion of a purchase transaction between the Organizer and the End Customer using the vivenu Services, a contract will exist between the Organizer and the End Customer only, notwithstanding the fact that Tickets or Offers may contain statements such as "powered by vivenu" or similar designations, and notwithstanding that the Organizer advertises, offers and/or distributes the Tickets or Offers via the domains and sub-domains of vivenu (e.g., vivenu.com). No purchase, services or other agreement is concluded between the End Customer and vivenu.

2.2   The End Customer acknowledges that the Organizer may make the sale of Tickets and other Offers subject to the acceptance of further conditions, data protection declarations, instructions for cancellation and other contractual components by the End Customer and other restrictions (such as maximum number of Tickets for an Event). The Organizer or vivenu (on behalf of the Organizer) shall be entitled to refuse or reject the conclusion of purchase transactions with the End Customer for any legal reason.

2.3   The End Customer acknowledges that the total purchase price of Tickets and Offers shall be determined or modified solely by the Organizer or third parties who sell to or through the Organizer. The total purchase price may exceed the ticket price indicated on a Ticket or in the Organizer’s ticket storefront. The calculation of the total purchase price shall be based on the indicated ticket price with the addition of any markup, fees, surcharges and taxes. The End Customer shall be notified of the total purchase price to be paid by the End Customer before the completion of the purchase transaction. Payment of the total purchase price can only be made by the payment methods provided by the Organizer or vivenu (on behalf of the Organizer).

2.4   The contract between the Organizer and the End Customer for the purchase and sale of Tickets or Offers shall deemed completed only when the Organizer or vivenu (on behalf of the Organizer) has confirmed the transaction with the End Customer (e.g., by providing the transaction confirmation or by the assignment and subsequent transfer of a Ticket with the corresponding ticket ID). The completion of the ordering process, without such confirmation, such does not constitute a binding contract and does not entitle the End Customer to participate in an Event.

2.5   If Ticket quotas (both the total quota for the Event and the quotas of individual categories of Tickets) have been exceeded due to technical issues, the Organizer or vivenu (on behalf of the Organizer) shall notify the End Customer. The Organizer or vivenu (on behalf of the Organizer) may revoke the corresponding Tickets with repayment of the corresponding total purchase price.

3.1    Unless otherwise agreed by the End Customer and the Organizer or vivenu (on behalf of the Organizer), the End Customer will receive an automated email message from vivenu (on behalf of the Organizer) to confirm the order and an additional email message with a link to the Tickets purchased for the corresponding Event. The form of the Tickets provided will depend on the method of admission entry utilized by the Organizer for a particular Event and will be communicated to the End Customer (such as by downloading and printing the Ticket, digital wallet or other options). To participate in an Event, the Ticket must be presented in the form provided. Presentation of the email for the order confirmation alone (without providing the Ticket in the correct form) does not entitle the End Customer to participate in an Event.

3.2    If the Organizer provides such option, the End Customer has the ability to order Tickets in printed form and shipped to the End Customer for an additional fee (hereinafter "Printed Tickets").

3.3   The End Customer is required to verify that the purchased Tickets are correct in terms of quantity, price, date, event, venue and other essential details. Any complaint about incorrect Tickets must be reported to the Organizer or vivenu (on behalf of the Organizer) promptly after the purchase, and in no event later than five business days following the End Customer’s becoming aware of the issue that is the subject of the complaint.

3.4   The transfer of ownership of Tickets or related rights to the End Customer shall only occur upon the full payment of the total purchase price and the settlement of all outstanding claims for payment from the End Customer to the Organizer.

3.5   The End Customer must provide truthful, complete and correct information as part of the purchase transaction. The Organizer or vivenu (on behalf of the Organizer) shall be authorized to verify the information provided by the End Customer using appropriate legal means (such as credit reports when properly authorized).

4.1    The Organizer or vivenu (on behalf of the Organizer) shall communicate all relevant requirements regarding an Event, Tickets or other Offer (such as the scope or content, place, time, organizer, price, fees and taxes, requirements and restrictions on participation, access controls, form of Tickets to be presented, accessibility, venue plan, house rules and other codes of conduct for the respective venue and other restrictions or essential information that could reasonably affect the End Customer’s decision to purchase).

4.2   The End Customer hereby acknowledges and agrees to such requirements, which are part of the contract between the Organizer and the End Customer.

4.3   It is the sole responsibility of the End Customer to verify his or her capability and/or willingness to meet the requirements communicated by the Organizer. The Organizer may refuse or terminate the participation of an End Customer in an Event upon non-compliance with such requirements.

4.4   If the Organizer or vivenu (on behalf of the Organizer) reasonably suspects abuse or legal violations (including legal violations of these General Terms and Conditions or other applicable terms of the contract between the Organizer and the End Customer), such as through fraudulent, illegal or breach of disloyal activities or of corresponding circumvention or attempts to circumvent such provisions and conditions, the Organizer or vivenu (on behalf of the Organizer) may revoke the validity of a Ticket without compensation before or during an Event and deny the End Customer the right to participate in an Event or remove the End Customer from the Event.

4.5   If Tickets are damaged, lost or stolen, the End Customer must notify the Organizer and vivenu without delay. If the End Customer loses a Ticket, the Organizer or vivenu shall not be obligated to provide a replacement.

4.6   Unless otherwise agreed, the validity of a Ticket shall be restricted to the respective Event (in particular, in terms of time and place) and, if necessary, the respective seat or seat unit or the corresponding ticket category. The Ticket shall become invalid once the Event has ended.

4.7   The End Customer acknowledges that vivenu has no obligation to instruct, verify or supervise the Organizer regarding its obligations to End Customers for Tickets, Events and other Offers made by the Organizer, which are offered and processed via vivenu Services. The Organizer is solely responsible for the communication, publications and information, and vivenu does not bear responsibility in that regard. vivenu has no obligation to instruct, audit or supervise the Organizer in relation to its obligations towards End Customers. Further, vivenu has no obligation to check the timeliness, correctness or completeness of the Organizer’s published communication and information. This applies even if employees of vivenu act on behalf of the Organizer or if the Organizer uses contractual documents and templates provided by vivenu.

4.8   Furthermore, the End Customer acknowledges that vivenu does not guarantee uninterrupted accessibility and usability of the vivenu Services. vivenu does not bear any liability for delays or errors in the transmission, storage failures and associated limitations of the vivenu Services. During maintenance work there may be temporary disruptions of the web site and/or individual vivenu Services.

5.1 	Except as expressly set out in these Terms and Conditions (in particular, paragraph 5.2 below), Tickets cannot be exchanged or transferred. An End Consumer may purchase Tickets for their own personal use and/or that of their guests, but may not purchase any Ticket as an agent for another person or with the intention of re-selling them above face value or for any commercial gain. Ticket Purchasers shall not (and shall procure that each of their guests shall not) sell, offer for sale, auction by any means, re-sell or (save as expressly set out in these Terms and Conditions) transfer a Ticket without the prior written approval of the Organizer. All End Consumers are responsible for ensuring that their guests fully understand these restrictions.

5.2. 	Any Ticket may be transferred following the original purchase of such Ticket by the End Consumer, provided in the case of each transfer that:

5.2.1 	the guest is known to the End Customer personally; 

5.2.2 	it is for such guest’s personal use only;

5.2.3 	such guest would be entitled (under these Terms and Conditions) to purchase such Ticket and/or attend such Match;

5.2.4	    the sale or transfer takes place in consideration of no payment or benefit which is in excess of the face value of that Ticket;

5.2.5	    the sale or transfer does not take place during the course of any business or for the purpose of facilitating any third party’s business; and

5.2.6	the End Customer shall be responsible for the conduct of their guests and their compliance with these Terms and Conditions.  

5.3	Tickets shall not, without the prior written permission of the Organizer be used for any promotion, advertising, fundraising, auction, raffle or any other similar commercial or non-commercial purposes; used as a prize (or part of a prize) in any contest, competition, (promotional) game of chance, lottery or sweepstake; combined with and sold or transferred as part of any package of goods or services or otherwise used to enhance the demand for any other goods or services; combined with and sold or transferred as part of any travel, accommodation, entertainment or hospitality package; offered or transferred, used or otherwise disposed of in the course of any business for the purpose of facilitating a third party’s business or otherwise commercial gain.

5.4	Any Ticket acquired, obtained and/or used in breach of these Terms and Conditions shall be null and void. The Organizer shall be entitled to confiscate, require the immediate return of, cancel and/or invalidate any Ticket(s) which are offered for sale, transferred, acquired or otherwise used in contravention of these Terms and Conditions and no refund shall be given.

5.5	The Organizer (or any of its employees or agents) may request photographic proof of identity of the End Consumer before allowing entry into the Venue as well as proof of purchase as to how, from whom and from where the Tickets have been obtained. If an End Customer is unable to provide evidence to the Organizer’s reasonable satisfaction, the Organizer may in its absolute discretion cancel the Ticket(s) immediately and the End Consumer may be refused admission to and/or removed from the relevant Event without compensation or refund. 

5.6	To re-assign/personalize Tickets or any related identification information, please contact the Organizer. A processing fee may apply to this service. 

Revocation, Cancellation, Refund, Return and Exchange of Tickets

6.1 	ALL TICKET SALES ARE FINAL. NO REFUNDS OR EXCHANGES EXCEPT AS PROVIDED HEREIN. There are no rights of revocation, return, cancellation or exchange of Tickets for Events, except were otherwise provided by applicable law, or permitted in the sole discretion of the Organizer. Subject to the foregoing, any purchase of Tickets is binding immediately upon completion of the purchase transaction (i.e., confirmation from the Organizer that the purchase has been completed) and cannot be cancelled.

6.2	THE SOLE AND EXCLUSIVE REMEDY if admission to the Venue is refused or revoked without cause, stadium capacity limits result in Ticket cancellation, or the Match is cancelled and not rescheduled for any reason, is a refund of up to the ticket’s face value as set by the Organizer. Otherwise, a refund of up to the face value of the ticket shall only be issued if:

6.2.1	        less than six (6) overs are completed during the entire Match and no result is recorded for the Match; or 

6.2.2 	the End Consumer is entitled to a refund under applicable law. 

Please note: For purposes of 6.2.1 of these Terms and Conditions, the question of whether a “result” has been recorded will be determined having regard to the Laws of Cricket (as in force at the relevant time). Where a ticket grants access to multiple Matches in one day, a refund will only be payable where paragraph 6.2 above applies to all the Matches played on that day.

6.3 	For the avoidance of doubt, no refund will be payable where the start time for any Match is moved or otherwise delayed but the Match takes place on the date originally scheduled. Organizer shall in no way be required to refund any fees or charges paid in addition to the face value and no interest or other costs will be payable in respect of any monies refunded.

6.4	Organizer reserves the right to make alterations to the time, date and Venue of any Match at Organizer’s sole discretion. No such change shall entitle End Customer to a refund or remedy if End Customer cannot attend the rescheduled Match or for any other reason. End Customer may also be relocated to a different seating area or seating number to that referred to on a Ticket in the Organizer's sole discretion and no such relocation shall entitle End Customer to a refund or other remedy if End Customer is relocated to a location of comparable face value.

6.5	The End Customer is not guaranteed an uninterrupted and/or uninhibited view of any Match from the position provided, nor is any representation given as to the quality, content or duration of any Match. The End Customer acknowledges and accepts that the Organizer does not guarantee protection from the weather and elements from their seat.

6.6	vivenu shall process the exchange or refund on behalf of the Organizer. The refund will be made to the End Customer using a payment method selected by vivenu (on behalf of the Organizer).

7.1    Except where otherwise provided by nonwaivable provisions of applicable law (e.g. in cases of breach of material contractual obligations, injury to life, body or health), the Organizer shall be liable only for intentional misconduct and gross negligence. Except where otherwise provided by nonwaivable provisions of applicable law, liability fora slightly negligent breach of material contractual obligations shall be limited in amount to the transaction value related to the transaction giving rise to the liability. Subject to the foregoing limitations, the Organizer shall not be liable for damages due to force majeure or violations of obligations by third parties.

7.2    To the extent that the Organizer’s liability is excluded or limited herein, the foregoing limitation of liability shall also apply to the personal liability of the Organizer’s legal representatives and agents as well as any representatives acting for the Organizer with regard to the End Customer, including without limitation vivenu and its affiliates, each of which representatives and agents is an intended third party beneficiary of the contract between the Organizer and the End Customer, with the power to enforce the contract as if a party hereto.

7.3    The End Customer hereby acknowledges and agrees that: Except as provided to the contrary by nonwaivable provisions of applicable law, vivenu shall have no liability to the End Customer when acting on behalf of the Organizer as an agent or otherwise. vivenu shall not be liable for damages caused by force majeure or breach of duty by third parties.

7.4    To the extent that vivenu’s liability is excluded or limited, this disclaimer or limitation of liability shall also apply to the personal liability of vivenu's legal representatives and vicarious agents as well as any representatives acting for vivenu with regard to the End Customer. Not in limitation of the foregoing, vivenu shall not be liable for damages resulting from an Event’s failure, cancellation, modification, relocation or defect or the Organizer’s insolvency or loss or delayed arrival or defects in Printed Tickets as well as limitations in vivenu Services.

8.1   These General Terms and Conditions shall take precedence over any provisions to the contrary in the contractual relationship between the Organizer and the End Customer.

8.2   The laws of the state of the incorporation of the Organizer shall apply, and the United Nations Convention on the International Sale of Goods (hereinafter “CISG”) shall not apply. This shall not affect statutory provisions restricting the choice of law and the applicability of mandatory provisions.

8.3   Insofar as the End Customer is not a Consumer, the exclusive place of jurisdiction for all disputes between (i) the End Customer and the Organizer shall be the registered office of the Organizer and (ii) between the End Customer and vivenu shall be Düsseldorf, Germany.

8.4   The End Customer shall be deemed to be a “Consumer” insofar as the purpose of the ordered deliveries and services is not attributed to his commercial or self-employed professional activity. Any natural person or legal entity as well as partnership with legal capacity acting in its commercial or self-employed professional activity when concluding the contract shall not be deemed a Consumer. Furthermore, the End Customer shall not be deemed a Consumer when purchasing services in connection with leisure activities if the contract provides for a specific date or period of time for the provision.

8.5   The following clauses apply to End Customers with their registered office, place of residence in the European Union:

8.5.1         The End Customer warrants that he has full legal capacity or the necessary   powers of representation to conclude this contract.

8.5.2         The European Commission provides an internet platform for online dispute resolution at https://ec.europa.eu/consumers/odr(opens in a new tab). The Organizer and vivenu are not willing or obligated to participate in dispute resolution proceedings before a consumer arbitration board.

8.6   The following clauses apply to End Customers with their registered office, place of residence in the United States:

8.6.1         For any proceeding in the United States, the Parties hereby irrevocably waive the right to trial by jury.

8.6.2         BY ACCESSING ANY PORTION OF THE SITE OR THE MOBILE APPLICATION, OR BY USING THE VIVENU SERVICES, YOU AFFIRM THAT YOU ARE A RESIDENT OR CITIZEN OF THE UNITED STATES, YOU ARE AT LEAST 18 YEARS OF AGE, AND YOU AGREE TO THESE TERMS AND CONDITIONS. IF YOU ARE THE PARENT OR LEGAL GUARDIAN OF A MINOR WHO YOU WILL PERMIT TO ACCESS ANY PORTION OF THE SITE OR THE MOBILE APPLICATION, OR MAKE USE OF THE SERVICE, YOU AGREE THAT YOU TAKE FULL RESPONSIBILITY FOR THE MINOR’S USE OF THE SITE, MOBILE APPLICATION, AND/OR SERVICE, AND FOR THE MINOR’S COMPLIANCE WITH THESE TERMS AND CONDITIONS.

8.6.3         EXCEPT AS PROVIDED TO THE CONTRARY IN THE CONTRACT, VIVENU PROVIDES ITS SERVICES "AS IS" AND "AS AVAILABLE" TO THE ORGANIZER, AND NO CONTRACTUAL RELATIONSHIP EXISTS BETWEEN VIVENU AND THE END CUSTOMER. TO THE EXTENT THAT APPLICABLE LAW PERMITS THE DISCLAIMER OF EXPRESS OR IMPLIED WARRANTIES, ORGANIZER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF TITLE, NON-INFRINGEMENT, ACCURACY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING OR COURSE OF PERFORMANCE OR USAGE OF TRADE. THE END CUSTOMER ACKNOWLEDGES THAT THE ORGANIZER AND VIVENU DO NOT GUARANTEE THAT THE VIVENU SERVICES WILL ALWAYS BE SAFE, SECURE, OR ERROR-FREE, OR THAT THEY WILL ALWAYS FUNCTION WITHOUT DISRUPTIONS, DELAYS, OR IMPERFECTIONS. THE ORGANIZER AND VIVENU ARE NOT RESPONSIBLE FOR THE ACTIONS OR INFORMATION OF THIRD PARTIES, AND THE END CUSTOMER HEREBY RELEASES THE ORGANIZER AND ITS AGENTS, INCLUDING WITHOUT LIMITATION VIVENU, FROM ANY CLAIMS AND DAMAGES, KNOWN AND UNKNOWN, ARISING OUT OF OR IN ANY WAY CONNECTED WITH ANY CLAIM THAT THE END CUSTOMER HAS AGAINST ANY SUCH THIRD PARTIES. IF THE END CUSTOMER IS CALIFORNIA DOMICILED.

8.6.4         THE END CUSTOMER WAIVES CALIFORNIA CIVIL CODE §1542, WHICH SAYS: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”

8.7   If any of the preceding provisions are, or become, ineffective or unenforceable in whole or in part, such condition shall not affect the validity of the remaining provisions. The same shall apply if and to the extent that a gap or ambiguity exists, and an appropriate provision that comes closest to that which the Organizer and the End Customer would have wanted economically shall replace the affected provision, if they had considered that gap or ambiguity.

9. Additional Provisions of the Organizer

The following additional provisions of the Organizer shall apply:

9.1.1	        Admission to the Venue will only be authorised on presentation of a valid Ticket in electronic from as provided. One Ticket will be required for each person entering the Venue. Ticket Holders who are minors must be accompanied by a Ticket Holder aged eighteen (18) years or above who shall be responsible for them and their compliance with these Terms and Conditions.

9.1.2	        Each Ticket Holder may be required at any time whilst at the relevant Match to produce a ticket for inspection by or on behalf of the Organizer.

9.1.3	        No person who is subject to a life ban imposed and/or recognised by the ICC, USA Cricket or any other ICC Member as a result of a breach of any applicable ICC, USA Cricket or other ICC Member rules, regulations, codes or directives shall be permitted to enter the Venue and any such person found within the Venue on the day of the Match shall be liable to immediate removal from the Venue.

9.1.4         The Organizer reserves the right, without refund or other recourse, to refuse admission to any person and/or if necessary, to eject a Ticket Holder from the Venue after they have entered into the Venue in each case if they are found to be in breach of these Terms and Conditions. 

9.2.1	        The use of any cameras or mobile devices or any electronic equipment, for the recording, transmission or communication of Match footage, details, statistics, images (on any platforms including but not limited to websites and social media) etc., is not permitted other than with the proper accreditation.

9.2.2	    Ticket Holder agrees not to create, transmit, display, distribute, exploit, misappropriate or sell (or aid in such activity) (1) in any form, any description or account (whether text, data or visual, and including play-by-play data) of the Match or related events (collectively, "Descriptive Data") for any commercial or non-personal, purpose; (2) any images, videos, audio or other form of display or public performance or reproduction of any portion of the Match or related events ("Works") for any commercial or non-personal purpose; or (3) livestreams of any portion of the Match or related events ("Livestreams").

9.2.3	    Ticket Holder agrees that by causing their ticket to be scanned upon entry, Ticket Holder shall be deemed to have consented to the recording of the his/her image, likeness and/or voice by any means (including but not limited to video, audio and visual recordings by television cameras and photographers). 

9.2.4	    Ticket Holder agrees further that by causing their ticket to be scanned upon entry, Ticket Holder shall be deemed to have signed the ticket and granted to the Organizer an exclusive worldwide, irrevocable, perpetual, sub licensable, royalty-free license to all rights associated with any Works, Livestreams, and Descriptive Data. Ticket Holder grants irrevocable permission to the Organizer and their respective sponsors, licensees, advertisers, broadcasters, designees, partners and agents to use, publish, distribute, and/or alter Ticket Holder's image, likeness, voice, actions and statements in any medium including audio, video, or images of the Match for any purpose without further authorization or compensation, and waives all claims and potential claims relating to such use unless prohibited by law. 

9.3.1	        Each Ticket Holder must comply with all health, safety and security rules, status checks, requirements, codes of conduct and protocols which may be in place from time to time at a Venue, including (without limitation) in relation to fan conduct, security checks, bag policies and COVID-19 (and any variations thereof) and any other public health emergency.

9.3.2	   Ticket Holder and Ticket Holder's belongings may be searched or assessed. Prohibited Items may be confiscated. Ticket Holder consents to such searches and assessments and waives all related claims. If Ticket Holder does not consent, Ticket Holder acknowledges the Organizer has the right to deny or revoke Ticket Holder's admission without refund. Organizer reserves the right to deny or revoke the admission of person who it determines, in its sole discretion, poses a risk to the health or safety of other attendees or whose conduct violates these Terms and Conditions, any of the Organizer’s policies, or is otherwise disorderly (or complicit therein) without refund.

9.3.3	   Ticket Holder agrees, on behalf of Ticket Holder and anyone for whom Ticket Holder obtains a ticket, that Ticket Holder and each such individual has, prior to attending any Match, observed all precautions as stipulated in any applicable federal and local guidance’s regarding COVID-19 and will not attend the Match if prohibited from doing so in terms of any applicable federal or local travel or quarantine advisory due to COVID-19.  

9.4.1	        For the enjoyment and safety of all, the following behaviors are prohibited under these Terms and Conditions ("Code of Conduct")

-	Interfering with others' enjoyment of the game

-	Foul or abusive language or obscene gestures

-	Intoxication or other signs of impairment related to alcohol consumption

-	Fighting, taunting, or threatening remarks or gestures

-	Sitting in a location other than your ticketed seat

-	Displays of affection inappropriate in a public setting

-	Obscene or indecent messages or signs or clothing

-	Clothing that is inappropriate or offensive

-	Any disruption to the progress of the event by the Ticket Holder’s actions

-	Failing to follow the instructions of Venue/Organizer personnel or law enforcement

-	Smoking in the stands, concourse, or other non-designated areas

-	Standing for extended periods of time. Please refrain from behavior detracting from the enjoyment of fellow fans. Spontaneous reactions to exciting plays are expected and encouraged, but your continued standing while other guest are sitting is not permitted.

-	Other behavior and conduct deemed objectionable by venue/Organizer personnel

9.4.2	   Further, it shall be a breach of the Code of Conduct for any Ticket Holder to engage in any conduct (whether through the use of language, gestures or otherwise) which is likely to offend, insult, humiliate, intimidate, threaten, disparage or vilify any other person (including players, match officials or spectators) on the basis of their race, religion, culture, color, descent, nationality, ethnic origin, sex, gender, sexual orientation, disability, marital status and/or maternity status. Such action will not be tolerated and is likely to result in ejection from the Venue, the imposition of other sanctions, such as being banned from the Venue in the future and possible further action including criminal prosecution.

9.4.3	  On match days, all Ticket Holders are encouraged to report any violation of the Code of Conduct contained in these Terms and Conditions. Ticket Holders can report such incidents by informing an usher, police officer, security personnel or any member of the stadium services staff. 

Come check out Team USA in T20s vs. Nepal and the Cricket World Cup League 2 ODIs with Nepal and Scotland. 

If you're interested in purchasing a suite, please contact tickets@majorleaguecricket.com for info on pricing.

USA Cricket

__________________________________________________________________

This privacy policy (“Privacy Policy”) sets out the policy regarding the collection, use, disclosure and transfer of your information by American Cricket Enterprises Inc., along with its subsidiaries and affiliates (“Major League Cricket”, “we”, “our” or “us”). 

Major League Cricket is committed to protecting the privacy of those who entrust us with their personal information. “Personal information” means any information pertaining to an identified or identifiable individual and may include, for example, email addresses, contact details and any similar information provided to us in the course of our business operations. Personal information that is de-identified or anonymized is not considered personal information.

This Privacy Policy is applicable to persons (each a “User”) who browse, access or use our various websites, sub-sites, platforms (including any third-party ticketing platforms accessible via our website) and applications (collectively referred to as “Services”) as well as persons who provide us with personal information when attending, or for the purposes of participating in, any of our events and cricket related activities (including cricket matches and tournaments), signing up for contests or sweepstakes, and engaging in promotions or participating in surveys, whether in person or online through the use of our Services. 

This Privacy Policy also applies to employees and contractors, employee and contractor applicants, owners, directors, and officers of Major League Cricket, including as applicable, emergency contacts and beneficiaries of the foregoing. The personal information collected from the foregoing in this context shall be referred to in this Privacy Policy as “Employee Personal Information”.  Internal website and intranet web pages of Major League Cricket shall be included within the definition of Services under this Privacy Policy to the extent they are used to collect, use, or disclose Employee Personal Information. 

By using or visiting the Services or otherwise interacting with us at any of our events (either directly or via third-party service providers), you are accepting the practices described in this Privacy Policy. We recommend you review this Privacy Policy periodically as it may be updated from time-to-time. For the purpose of this Privacy Policy, wherever the context so requires, "you" or "your" shall mean User.

INFORMATION RECEIVED, COLLECTED, USED AND STORED

When you interact with us through the Services, we collect the information you provide, usage information, and information about your device. We also collect information about you from other sources like service providers, and optional programs in which you participate, which we may combine with other information we have about you. In the case of Employee Personal Information, we collect information relating to recruitment, applications and employment. Here are the types of information we collect about you:

Major League Cricket may collect or receive the following type of personal information from Users when interacting with us (either directly or via third-party service providers) through the use of our Services or when attending any of our events:

•	Personal identifiers – such as your first and last name, birthdate, age and gender

•	Contact information – such as your full name, home address, email address, and phone number

•	Biographical information – such as your level of education and professional background

•	Unique identifiers – such as username or password

•	Information provided in public forums – such as public posts, videos and other information

•	Demographic information – such as race, gender, ethnic origin, or immigration status

•	Financial information – such as credit card or other payment information and purchasing history

•	Geolocation information – including your current location and zip codes

•	Forms of Identification – such as driver’s license or passport

•	Player information – such as a player’s skills, statistics, type of player

•	Internet or other electronic network activity information – such as your internet browsing history, search history, and information regarding your interaction with an internet website, application, or advertisement

•	Physiological data – such as allergies, food aversions and physiological information, including heart rate, heart rate variability, skin temperature, blood oxygen, hydration, lactate, and/or glucose level data

•	Physical characteristics – such as height, weight, and clothing sizes

Major League Cricket may also collect or receive the following type of Employee Personal Information relating to recruitment, applications and employment:

•	Dependent’s or other individual’s information – such as full name, address, date of birth

•	National or government identifiers – such as SSN (including that of dependents, if applicable), passport and visa information, and immigration status and documentation

•	Educational and professional background – such as your work history, academic and professional qualifications, educational records, references, and interview notes

•	Contract engagement detail – such as your title, service dates, and amount of contract or engagement

•	Employment details – such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records

•	Financial information – such as banking details, tax information, payroll information, and withholdings

•	Health and safety information – such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information

•	Information Systems (IS) information – such as your search history, browsing history, login information, and IP addresses on the Company’s information systems and networks

•	Sensory or surveillance information – such as COVID-19 related temperature checks and call monitoring and video surveillance

•	Employee profile information – such as a profile or summary about an applicant/employee’s preferences, characteristics, attitudes, intelligence, abilities, and aptitudes.

•	Demographic data – such as race, ethnic origin, marital status, disability, and veteran or military status

We may collect information that may not reasonably identify you or a household personally, but is linked to your computer or device (“Device Identifiable Information”). We collect Device Identifiable Information from you in the normal course of providing the Services. When you visit our websites to browse, read, or download information, we automatically collect information about your computer that your browser sends, such as your IP address, browser type and language, access times, pages visited, and referring website addresses. 

In addition, we may collect information about your mobile device such as the type and model, operating system (e.g. iOS or Android), carrier name, mobile browser (e.g. Chrome, Safari), applications using our websites, and identifiers assigned to your device, such as its iOS Identifier for Advertising (“IDFA”), Android Advertising ID (“AAID”), or unique device identifier (a number uniquely given to your device by your device manufacturer), sometimes referred to as a mobile carrier ID. 

We may also collect your location information, such as your zip code or the approximate geographic area provided by your Internet service provider (“ISP”) or location positioning information provided by the location services and GPS features of your mobile device when location services have been enabled

This type of information is usually collected from our Services and your interactions with the Services, including through the use of cookies and other tracking technologies (see next section below).

We may use Device Identifiable Information to analyze trends, help administer the Services, track the online movement of Users, to learn about and determine how much time visitors spend on each page of the websites, how visitors navigate throughout the websites or use other Services, to gather broad demographic information for aggregate use; and to protect the security and integrity of the Services and our business, such as preventing fraud, hacking and other criminal activity to meet our legal obligations. We may share this information with our service providers who help us with fraud protection and service analytics

Neither deidentified information nor aggregate information are considered personal information subject to this Privacy Policy. However, when aggregated or deidentified information, including Device Identifiable Information, is directly associated with personal information, such that the aggregated or deidentified information can be reasonably associated with a particular individual User or household, then this aggregated or deidentified information is treated as personal information. We commit to maintain, use and otherwise process deidentified information only in a deidentified fashion and will not attempt to reidentify such information.

Cookies allow web applications to respond to you as an individual. A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic and tracks when you visit a particular site. We may use traffic log cookies to monitor which pages on our web site are being used. This helps us analyze data about web page traffic and improve our web site in order to tailor it to customer needs. We only use this information for statistical analysis purposes before removing the data from the system. Overall, cookies help us provide you with a better web site experience by enabling us to monitor which pages you find useful and those you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You may choose to accept or decline cookies in most web browser settings. This may prevent you from taking full advantage of the web site.

You give us your information in your direct interactions with us. We collect information you provide to us when you register accounts on our websites and other Services; request tickets, newsletters, and other products, services, or information from us; respond to surveys; participate in sweepstakes or contests; or otherwise interact with us. This information includes personal identifiers, government identifiers, contact information, biographical information, financial information, and Device Identifiable Information, which you give us from time to time.  As an employee, job applicant, or contractor, we may collect personal information when you create an account on our careers website or submit a job application.

Except for IP addresses, we may match Device Identifiable Information with personal information that we may have from or about you, which would allow us to identify you. We may use this information to provide you with offers that are available where you physically are located.

When using the Services or when using certain third-party social networking services (e.g., Facebook, Twitter) (each a “Social Network”), you may have the option to connect your Service information and activity with your Social Network information and activity. If you authorize such a connection, you permit us to share or publish information about your Service activity with that Social Network and its users, and to access certain of your Social Network information, as disclosed to you at the time you consent to the connection. Information we may share with a Social Network may include technical information about your Service activity, your Service comments, or the videos you watch on the Service. Information we may access about you, with your consent, from a Social Network may include, but is not limited to, your basic Social Network information, your location data, your list of contacts, friends or followers and certain information about your activities on the Social Network. If you permit a connection between a Social Network and a Service, we (and that Social Network) may be able to identify you and to associate information received pursuant to the connection with information we already have about you. For more information, please review the privacy disclosures and terms of your Social Network account, which govern how that account information is collected and shared with us.

We may also receive information from other sources in connection with the operation of our Service such as from a cricket player’s league or club representative. We may also receive such personal information from third-party service providers and agents in connection with the operation of our Services, including when you purchase our tickets for an event on a third-party ticketing platform or take our surveys through a third-party vendor. Additionally, we may receive information from background check service providers in connection with our employee and contractor applications. These additional sources of information help us supplement Personal Information and deidentified information provided directly by you. 

If you provide personal information for a certain reason, we will use the personal information in connection with the reason for which it was provided. For instance, if you sign up for an email newsletter, we will use your email address to send you the newsletter. In addition, if permitted by law, and you seek to engage with our partners providing sports betting or gaming services, we may use your personal information to facilitate your engagement with our partners. Also, if you register or open an account on the Services, the personal information you provide may be used to maintain your account, provide you access to certain features of our Services, or offer you the benefits and privileges that typically come along with registration. These benefits may include access to and use of exclusive or personalized content or activities (such as message boards or digital ticket access), participation in special events and promotions (such as contests and sweepstakes), and delivery of food, beverages, and/or merchandise. As part of these activities, we may use your personal information to determine your eligibility, notify you whether you are a winner, and/or fulfill and deliver prizes and orders.  

Major League Cricket receives, collects and stores the above type of information to allow our Users to access various aspects of our Services, to communicate with us and other Users, and respond to our Users about our Services, including validation of identity, to run background checks, or to meet legal obligations, and provide you with the products, promotions, services, newsletters, and information you request, including administering your request for tickets, processing payments and dealing with any permitted refunds or exchanges. We may collect the above information through our online platforms or portals for the purpose of conducting player drafts, team / squad selections or youth coaching programs. We may also collect the above information (either directly or through a third-party vendor) for purposes carrying out and conducting market research and surveys. 

In addition, personal information and Device Identifiable Information we collect may be used by us and by third-party service providers , such as hosting providers, data management companies, address list hosting companies, e-mail service providers, analytics companies, distribution companies, fulfillment companies, payment processors, and other partners that may offer you certain products or services in connection with your use of our websites and Services (e.g., partners providing sports betting and gaming)  for a variety of purposes, including to: 

(i)	contact you about the websites and/or Services you have requested; 

(ii)	provide you with Services or information you have requested, or products or services you have ordered or signed up for, such as newsletters; 

(iii)	confirm or fulfill an order you have made;

(iv)	administer your participation in a contest, sweepstakes, promotion, survey, or voting poll; 

(v)	facilitate the operation, maintenance and improvement of the Services, our business operations, and internal record keeping; 

(vi)	share or sell personal information to our marketing partners to provide you with advertising that may be more relevant to you; and

(vii)	 with your permission, send you, or facilitate your receiving, promotional material or special offers from Major League Cricket, our partners or other third parties.  These third parties include, if permitted by law, partners offering sports betting and gaming services. If you no longer wish to receive promotional e-mails from us or our partners, or have your information shared with third parties as previously described, you may change your mind and/or your preferences by following the directions in the “YOUR RIGHTS, CHOICES AND CONTROLS” section of the Privacy Policy below.

Our Service Providers are given the information they need to perform their designated functions in connection with the Services, and, except for those instances we specifically allow and are permitted, we do not generally authorize them to use or disclose your personal Information for their own marketing or other purposes. In all cases, any service providers will be contractually limited in the way they may use personal information maintained by Major League Cricket, including requirements that such information be maintained in a confidential and secure manner. Major League Cricket does not sell, trade, distribute, lease or transfer User information to third parties unless we have all requisite permissions and are permitted/required to do so by law .

We also may obtain information about you from other businesses to verify your identity so we can properly process your requests and prevent fraud. By accessing and using our Services, you agree that we may use your submitted and obtained personal information and Device Identifiable Information for such purposes and to maintain the security of the Services.  

Major League Cricket and our service providers may also use your personal identifiers, contact information, biographical information, financial information, Device Identifiable Information, and other information collected through the Services to:

(i)	help us improve the content and functionality of the Services;

(ii)	better understand our users and their preferences;

(iv)	personalize experiences and product offerings, including targeted advertising, for our Services or the products and services provided by some of our Service Providers; and

Major League Cricket may also use this information to communicate with you regarding the Services and, to the extent permitted by law, to tell you about the and services provided by others we believe may be of interest to you, including for those of legal age, sports betting and other gaming services.

Major League Cricket may use your personal information to enforce our Terms of Service or investigate and prevent activities that may violate our policies or be illegal, and to respond to legal proceedings and obligations.

Major League Cricket collects Employee Personal Information in connection with recruitment, applications and employment to use or disclose as appropriate to: 

(i)	comply with all applicable laws and regulations; 

(ii)	recruit and evaluate job applicants and candidates for employment; 

(iv)	manage your employment relationship with us, including for: 

•	timekeeping, payroll, and expense report administration;

•	employee training and development requirements;

•	the creation, maintenance, and security of your online employee accounts;

•	reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill;

•	workers’ compensation claims management;

•	employee job performance, including goals and performance reviews, promotions, discipline, and termination; and

(v)	manage and monitor employee access to our facilities, equipment, and systems; 

(vi)	conduct internal audits and workplace investigations; 

(vii)	investigate and enforce compliance with and potential breaches of our policies and procedures; 